APA Style
Payne, Adrian. (2005).
Handbook of CRM: achieving excellence in customer management (1).
Burlington:
Elsevier Butterworth-Heinemann.
Chicago Style
Payne, Adrian.
Handbook of CRM: achieving excellence in customer management.
1
Burlington:
Elsevier Butterworth-Heinemann,
2005.
Text.
MLA Style
Payne, Adrian.
Handbook of CRM: achieving excellence in customer management.
1
Burlington:
Elsevier Butterworth-Heinemann,
2005.
Text.
Turabian Style
Payne, Adrian.
Handbook of CRM: achieving excellence in customer management.
1
Burlington:
Elsevier Butterworth-Heinemann,
2005.
Print.